Outsourcing Network/Systems Operations
Telecoms companies rely on the skills and abilities of their network operation centres to ensure day-to-day
operations of the platforms on top of which their products are built.
The Outsourcing of network/systems operations has immediate significant advantages but often also
carrys some disadvantages.
* Reduced OPEX
* Reduced CAPEX
* Optimize product time to market by outsourcing service delivery to a team of already skilled engineers which can quickly re-size up or down depending on the work level
* Optimize network performance with 24h network monitoring, 24h shifts, on-call support
* Optimize conversion rates by outsourcing pre-sales support on particular sensitive products
* Support for trials saving you from up front investment in people/training whilst proving concept
Some of the perceived disadvantages of outsourcing network/systems operations could be:
* Security/trust implications
* Accountability and commitment
* Language skills
TeleEst based in the European Union, we offer strict client confidentiality and can assume liability on all
security implications. All our engineers have excellent English language skills and are commited to
delivering the highest levels of service.
Outsource to TeleEst
The services you can get from our NOC include:
* 24/24 hours- 7/7days network monitoring – alarms, performance, attacks
* Open, investigate and fix trouble tickets from network alarms and/or customers reports
* Trouble ticket escalation to vendors and network design
* Routine system maintenance
* Network Change Request Handling
* Provisioning new services and new customers within SLAs
* Planned works process implementation and execution
* Incident management
* Incident post mortem and report writing
* Conduct service review meetings with company management and/or customers
* CDR analysis and dispute resolution
In addition to these services TeleEst will provide an initial audit and optimization of your network/systems
along with the integration (and possibly design) of new network monitoring tools.
Technologies
TeleEst has employed only the best specialist support staff with a range of skills, experience and industry
recognized certifications across the folowing technologies and services:
* Voice – both VoIP and TDM
* IP routing &switching, MPLS, QoS, VPLS
* Server administration – Linux, Unix
* Security – firewalls, vpns
* Microsoft OCS
In regards to vendors, we’ve been working on Cisco, Nextone, Genband, Sonus, Juniper, Digitalk,
Quintum, Riverstone, Rad, Vegastream, etc… We promote the technology; if it’s implemented on any
vendor platform we can operate it!
Services |
